Complaints and Appeals Policy
Complaints and Claims Policy
The Technological-Educational Journal Docentes 2.0 (TEJD) aims to respond to and resolve all complaints and claims quickly and constructively. Depending on the nature and complexity of the complaint, the case will be studied by the editorial team and staff of Ediciones Complutense, and decisions will be made taking into account the recommendations made by the Committee on Publication Ethics (COPE).
To send a complaint or suggestion to this journal, you must write directly to the mail (contact mail of the journal). All communications will be resolved in a time not exceeding thirty (30) business days. Although depending on the level of complexity of the complaint, the complainant will be informed if more time is required to conclude the case investigation.
The complaint or claim must be clear, specific, and contain sufficient data to demonstrate a possible breach of the journal's declaration of editorial ethics. As far as possible, additional documentation must be attached as proof or evidence of the situation claimed.
Journal competition. Complaints that are outside the scope of the journal: such as personal complaints against authors, editors, evaluators, or the editorial team of the journal, will receive a response indicating the reasons why the complaint is not considered valid. In addition, the journal will refrain from carrying out the corresponding investigations when the complaints or claims are presented in an offensive, threatening, or defamatory manner.
What type of claims is considered?
Complaints can be related to a process failure (for example, long delays) or a severe error of judgment (for example, an incorrectly applied retraction notice). They may also be related to author or reviewer misconduct. Complaints can be made by anyone, including authors, reviewers, and readers.
All complaints must be within the scope of the editorial office of the Technological-Educational Journal Docentes 2.0 (TEDJ) related to the content, policies, or processes. We will not consider complaints where the complainant simply disagrees with a decision made by the editorial team.
How to file a complaint?
Complaints must be sent by email to [email protected]. Please provide as much detail as possible and include supporting information where appropriate (for example, copies of email correspondence). If your claim relates to a specific article, please include the title and DOI if it is already published and the manuscript identification number if it is not published.
How do we handle complaints?
We aim to formally acknowledge all claims within five business days. Please note that the editorial office is not staffed on weekends. Wherever possible, we will provide a complete response within four weeks. Where this is not possible, we will provide regular interim communications, at least every four weeks.
Complaints will be handled by the editorial staff where possible concerning our policies and guidelines but will be forwarded to the Editor where necessary. The publisher has the right to consult with any third party on the matter and make a final decision. That final decision will be binding, and the matter will be considered closed.
When a serious complaint is made about an editor, it will be independently investigated by two members of the Editorial Committee. The investigation aims to establish that the correct procedures have been followed, that decisions have been made based on academic criteria, and that personal prejudices or biases have not influenced the result.
Complaints or concerns about author or reviewer misconduct?
If you would like to make a complaint or raise a concern about the suspected author or reviewer misconduct, please see our editorial policy for more details on our processes for dealing with allegations and reviews. type of evidence we might require. The process for filing these complaints and concerns is the same as above. Concerns may include, but are not limited to: Suspected ethical issues with a manuscript, Suspected unethical image manipulation in a published article and Suspected tampering with the publication process.
We take allegations of misconduct very seriously and will investigate the following COPE guidelines: https://publicationethics.org/misconduct
Complaints about advertising
If you are unsatisfied with an advertisement you have seen in Technological-Educational Journal Docentes 2.0 (TEDJ), we recommend contacting the advertiser directly. In addition, you can contact us as detailed above. Generally, this will result in one of four outcomes: We can confirm that the ad meets our guidelines and does not require any changes, we may ask the advertiser to review the ad, and we may decline to show advertising for the product in the future, and we may refer the complaint to the advertiser or the relevant advertising standards authority. If your complaint is not resolved satisfactorily: You can refer it back for a second evaluation.
Appeals
We will consider appeals against the publisher's decision only in particular circumstances and generally only when a clear policy violation can be shown.
Rejected Manuscripts
The most common reasons for rejecting manuscripts are: The content of the article is not within the scope of the journal; the article is not written in clear and intelligible language; the authors have not completed the relevant disclosures related to ethics and funding; the article does not conform to our "Author Guidelines" in terms of content, style, and/or formatting.
Articles are usually returned to the authors for changes within six weeks In the last two cases. Failure to meet this deadline will result in the automatic rejection of the manuscript.
We will not consider appeals against the Editor's decision under these circumstances.
It is the author's responsibility to provide correct contact details, monitor correspondence from our office, respond promptly using the correct email address, and comply with our requirements. When a manuscript has been rejected because the authors have not met the review deadline, it is possible to resubmit it, but standard fees will be paid.
Rejection of reviewed articles
Reviewed articles will generally not be rejected as long as they meet our guidelines for reviewed versions. We will not consider appeals against the editor's decision to reject a reviewed article if it does not meet our requirements.
Authors whose manuscript has been rejected for other reasons can follow the appeal process if they wish to file an appeal. However, note that the Editors are unlikely to reverse their decision unless significant new information is provided or it can be shown that our processes were at fault.
Retracted Articles
Editors do not decide to retract articles lightly and will usually have done extensive research before doing so. We will only consider appeals against retractions if substantial evidence can be provided to show that the decision was unfair.
Appeals Process
Any appeal against the editor's decision must be made by email to [email protected] within two weeks of the decision. You must explain why you disagree with the decision and include supporting information. You should also include the article title and DOI if you are appealing a decision to retract a published article and the manuscript identification number is appealing a decision to reject an unpublished manuscript.
We will acknowledge receipt of your appeal within five business days, and it will be passed on to the Editors for consideration. Whenever possible, the appeal will be considered by an associate editor who was not involved in the original decision. The responsible editor will recommend rejecting the appeal, requesting more information, or confirming the appeal. Our goal is to resolve all appeals within four weeks. The publisher's decision on these matters is final, and we will not consider further appeals for the same reasons.
Statement based on COPE Best Practice Guidelines for Journal Editors and Elsevier recommendations.